At Happy Glaze Ceramics, we understand that plans can change. To ensure fairness and clarity for both our customers and our team, we have the following cancellation and rescheduling policy for standard studio bookings.

This policy applies to standard studio bookings only. Separate terms apply to birthday gatherings, workshops, adult masterclasses, events, and group bookings.

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Cancellation Policy

Cancellations with at least 2 days’ notice
Cancellations made at least 2 days before your scheduled appointment are eligible for a refund of the deposit fee. You may also choose to rebook or reschedule your appointment for a future date during this period.

Cancellations with less than 2 days’ notice
Cancellations made with less than 2 days’ notice are not eligible for a refund of the deposit fee. This is due to the costs involved in preparing for your session, including staffing, materials, and holding availability that could otherwise be offered to other customers.

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Rescheduling Policy

Rescheduling with at least 2 days’ notice
If you need to reschedule, please contact us by email at least 2 days before your appointment. We will do our best to accommodate your preferred new date or time, subject to availability.

Rescheduling with less than 2 days’ notice
Rescheduling is not possible within 2 days of your appointment. In these circumstances, the deposit fee cannot be transferred to a future session.

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Notice Requirements

All cancellation or rescheduling requests must be submitted in writing by email to be valid.

Deposits for standard studio bookings are treated differently from deposits or payments taken for birthday gatherings, workshops, adult masterclasses, events, and private group bookings, which are subject to separate terms and conditions.

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This policy helps us manage bookings fairly while keeping the studio accessible and available for everyone. We appreciate your understanding and support.