Our Covid-19 Policies

The New Normal

DECEMBER 2020

Bookings.  We are taking bookings for studio sessions during December.  If you'd like to book a slot please call the studio on 01372 742244.  Please note that we are operating reduced opening hours, so leave a message if your call is made out of those hours.

Click & Collect.  Our online shop will be operational and offering project kits as well as build your own paint at home kits.  Visit http://shop.happyglazeceramics.co.uk for more information.

Opening Hours.  We will be open Wednesday - Saturday only from 10am until 6pm and Sunday 11am until 4pm.

General Bookings
Bookings must be made by telephone calling 01372 742244. Please leave a message if your call is made out of opening hours. We will get back to you as soon as the studio reopens. Bookings cannot be made by email or social media message.

Group Bookings
The current Tier 2 Government guidelines mean that we can only allow members of the same household or support bubble to sit on the same table.  Please be aware that school bubbles do not exist outside of school.

Organised Groups
We are able to accommodate 15 children from the same group, such as Brownies, Scouts or Guides with the relevant ratio of leaders for a painting session in the studio. We are able to share our Risk Assessment. Please note that children aged 11 and over and adults will need to wear a mask at all times

Birthday Activities
Children’s birthday activities can not be booked at present due to the Tier 2 restrictions.

Paint-at-Home Takeaway Options
We are offering a click and collect paint-at-home service. Orders placed before midnight will be ready to collect from our Waterloo Road studio the following day from Wednesday - Sunday.   Please note that we are closed on Monday and Tuesday, so orders placed on Sunday or Monday will be ready for collection on Wednesday.  Or shop website can be found here.

Non Painters
We cannot accommodate non-painters unless they are accompanying children under 14. Please note that only one non-paying adult will be allowed at each table to accompany children who are painting.

Session Times
We are closed on Mondays and Tuesdays and hold 2 hour painting sessions throughout the day Wednesday - Sunday. Our first session starts at 1100am on Wednesday - Saturday and 1130am on Sunday.  Afternoon sessions start at 4pm - 6pm on Wednesday - Saturdays.  Please get in touch with the studio to check availability.

Walk-ins
We are not able to accommodate walk-ins at the moment, so please book your table by telephone. The telephone is manned from 10am daily. We usually have space if you wish to book for the same day.

Whilst in the studio
To ensure the safety of everyone in the studio, we ask that all painters remain seated at the table throughout the session. If you think that may be a challenge for your little ones, a take-home kit might be a better option.

Face Masks
All adults and children aged 11 and over need to wear a mask during their time in the studio according to the latest Government guidelines. You are allowed to take your mask off if you are drinking or having a snack whilst in the studio.

Refreshments
We are unable to provide our customers a complimentary tea or coffee, but please feel free to bring drinks with you.

Toilet Facilities
Our toilets will be open for customers. We will disinfect the touch points in between each session and will provide hand sanitiser and antibacterial wipes in the room for customer use.

Covid-19 secure measures
In line with Government guidelines we have taken the following action:

  • We have reduced the number of tables and painters
  • Screens have been positioned in between tables that are not 2m apart
  • Tables are positioned with chairs back to back where there is no screen
  • Hand sanitiser is available at the door, the till and in the toilet
  • One way system in operation
  • Table service will be provided
  • Equipment and touch points will be sanitised between sessions
  • Staff will wear a face covering when dealing with customers
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Opening Hours

Monday: ClosedTuesday: ClosedWednesday: 10am to 6pmThursday: 10am to 6pmFriday: 10am to 6pmSaturday: 10am to 6pmSunday: 11am to 4pm
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Address

Happy Glaze Ceramics41 Waterloo RoadEpsom, KT19 8EX

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